Frequently asked questions

Common questions about selling, payments and much more

Selling your watch

Selling or part exchanging your watch with The Watch Exchange London couldn’t be easier. Once you have submitted an initial enquiry telling us the make and model of your watch, we will send you an estimate within 48 hours. You can then drop it off at our Mayfair Office, and after an inspection by our expert watch inspectors, we will issue you a final offer. If you’re happy with this, we will transfer the money into your account the same day.

Not only do we offer you the valuated amount given by our expert watch inspectors, but also when your watch is sold in auction for more than the valued price, we offer you with 5% of the difference between the valued price and sold price. Providing you with an extra financial sum, and providing you with the ultimate The Watch Exchange London experience.

Yes. You can sell us a broken watch, however, this will lower its value greatly. We highly recommend getting your watched service and fixed before selling to us so that you get the best return possible.

At the moment, we accept Rolex, Richard Mille, Patek Philippe, Cartier, Omega, Panerai, Vacheron Constantin, F.P. Journe, and Audemars Piguet. However, please get in touch if you are unsure as to whether we will buy your brand of luxury watch.

If you wish to sell your watch, it’s important to send in a photo of it so that we can examine it and give you an accurate estimate. Doing so virtually also gives you more time to think about the numbers before coming into the store.

If you previously received a valuation but decided not to go ahead with it, we recommend re-submitting the contact form when you’re ready. This helps us to ensure that the watch is still in the same condition as it was when first valued.

Although you don’t need to have the box and papers to sell us your watch, their absence can affect the value. Proof of purchase will be required if you do not have the box and papers.

Yes. Providing that both watches are brands we buy, you are more than welcome to send in multiple watches.

No. Our valuations are free and you have the option to back out at any time.

If you’ve entered something wrong on your contact form, don’t worry. Simply send us a follow-up message explaining what’s happened. We will then tell you the appropriate action to take (if any).


The value of your watch will be determined based on a series of factors. This includes brand, its desirability, condition, accessories, documentation and more.

This will entirely depend on the watch you are selling and the condition it is in. Fill in our contact form to receive an estimated cost.

You will receive an estimation within 48 hours of completing our contact form. In the unlikely event that you wait longer than 48 hours, please get in touch and send a follow up message.

Once you have accepted the final offer, we will transfer the money into your account the same day.


We are not currently accepting watches from outside of the UK. This is because you’ll have to come into our Mayfair store as part of the process. If you cannot get to Mayfair’s Burlington Arcade, we won’t be able to inspect (and potentially buy) your watch.

Yes! In fact, this is part of our valuation process. If you wish to proceed with your virtual estimate, you will need to come into our Mayfair store for further inspection.

We do not offer a postal service. Instead, we kindly ask you to visit our Mayfair’s Burlington Arcade store once you have received an estimate. This allows us to thoroughly inspect your watch and offer same-day payment.

Other services

We do not currently sell watches through The Watch Exchange London.

Our watches are checked over by our expert watch inspectors in our flagship Mayfair store.

If you have any further queries regarding your existing enquiry, please call us on 02074918833

No. We only buy luxury watches.

Sell your watch in four simple steps

Sell your watch hassle-free. Fill out our form to sell and get a quick valuation. We offer same-day payments for sellers ensuring a smooth, transparent transaction with no surprises.